The Group is committed to Corporate Social Responsibility (CSR) by integrating it into the way the business is run. The key CSR initiatives undertaken by United Malacca Berhad Group are as follow:-

At the workplace, safety-related programmes for employees and tranning programmes to upgrade employees’ skills and competency were conducted. The Group provides as its employees and families in the estates with quality facilities and amenities to live and work comfortably. Medical care and hospitalization insurance cover for employees and families are also provided.

The Group’s contributions to the community are by way of donations to charitable organizations, offer of scholarships for higher education and providing job opportunities offered to local community particular in Sabah.

The Group is aware of the importance of conserving and preserving our natural environment. The Group’s business responsibility, while geared towards increasing profitability, is also to implement good agricultural practices in an endeavour to protect the environment and adhere to the national environmental policies. Proper soil and water conservation measures coupled with sound agronomic practices will ensure the sustainability and environmental friendly nature of oil palm cultivation.

UMB acknowledges that supporting is the community is part of our responsibility.

Annually, UMB preserve a budget to make monetary donations. Our company initiates and supports community investment and educational programs.

Our stakeholders include workers, community village & schools, surrounding plantations and governmental organizations. Stakeholder meeting is a platform that allows our estate and mill management to understand the impacts of our operations e.g. spraying & manuring towards the surrounding neighbors as well as to get to know the problems faced by them. Our action plan to better the conditions and relationship is established through this understanding, creating a sustainable engagement. All positive impacts are encouraged and magnified while negative ones are minimized.

To allow workers to have a feeling of “home” while working in our premise, we are progressively upgrading and renovating our old and wooden labor quarters to three-room concrete type. A comfortable and clean housing site is paramount for them to have a good rest after a long day of hard works.

Workers are trained to take care of the property responsibly. Management also carry out monthly housing inspection to ensure the houses are well –taken of.

Further, we assist new workers to adapt to our community by providing necessities like cooking pots, gas stove, rice and cooking oil.

There is a grievances and sexual harassment prevention policy in place so that workers can channel their grievances and problems to the management. There is personnel in charge to handle the complaints and grievances and to take the necessary ameliorate actions.

This implementation is crucial for our workers to work happily in our premise.

Complaints & Grievances Procedure

Aside from Social Impact Assessment (SIA), UMB also provides other platforms for stakeholders to communicate their views and concerns. A SOP for Handling Complaints and Grievances was fully implemented in 2017. Complainants with grievances are required to fill in a Complaints and Grievances Form, an investigation will be launched and action taken accordingly. Time taken to resolve each complaint will be based on the criticality of the issue.

For any issue that requires further discussion between the complainants and UMB, face-to-face meetings are held. After the matter is resolved, the complainant will be notified either by email or letter and documents received will be recorded for our documentation purposes.

Standard Procedure For UMB Group’s Complaints and Grievances Handling

1. Complaint(s) / grievance(s) received.

2. Complaints form handed to complainant.

3. Action taken with the stipulated time.

4. Complaint(s) / grievance(s) resolved.

5. Case closure and sign off by person-in-charge.

6. Case documented for future reference.